FAQ

1. Can I have the driver’s mobile number?

No. If you have any problems, please contact our emergency line +48 608 27 5555.

2. Do I have to make a pre-payment?

No, generally we don’t take any pre-payments. Exceptions are long distance transfers, which require advance payment.

3. Do I have to share a vehicle with other people?

No, you will have a vehicle just for yourself and co-travelling.

4. Do I need to tip the driver?

The price paid does not include any gratuities. It is customary to give a tip if you feel service has warranted it but this is entirely at your discretion.

5. Do you monitor flight arrival Times?

Yes, we always monitor your flight arrival time, so you can be sure that the driver will be waiting for you at once your plane land.

6. Do you offer door-to-door service?

Yes, we operate a door to door service, on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply; drivers will drop and collect you from the nearest accessible point.

7. Do your drivers speak English?

All of Transferspoland drivers speak English. Occasionally we are obliged to use a co-operative company, in that case we can’t guarantee the driver will speak English.

8. How do I find my transport?

Clear instructions are printed on the booking voucher; please ensure you travel with the booking voucher in order to meet the driver. If for any reason you are unable to locate the driver, please call the emergency telephone number listed on your booking voucher.

9. How do I know if my reservation is confirmed?

On confirmation of your booking you will receive a Voucher which contains all important travel information. Please, check details carefully and if everything is right, print and carry with you when you travel. If some details aren’t right, please write bookings@transferspoland.co.uk as soon as possible. If you do not receive your Voucher 48h after making reservation, please contact us by email immediately.

10. How early do I need to make a reservation?

If you book on-line, you need to make a reservation 48h before planned trip. If you are making a last minute booking you can make a reservation 5h before journey, later please call our emergency line +48 608 27 5555.

11. How much luggage can I take?

The allowance per person for all vehicle types is one standard size suitcase (approximately (H)70cm, (W)47cm, (D)21cm) and one hand luggage. If you are travelling with excess luggage such as large suitcases, golf clubs, wheelchairs, skis, pushchairs etc, please contact us before making the bookings.

12. I have left something in the car. How can I get it back?

If you left something in our car, please contact the emergency line +48 608 27 5555 as soon as possible.

13. I’m a part of a large group (more than 8 people). Can I book on-line?

If you are a part of a large group, please contact our booking centre bookings@transferspoland.co.uk before making a reservation. We’ll make a special offer for you.

14. What does the price include?

A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. The tour price will include two- ways transfer, driver’s waiting and parking cost. The all inclusive tour price include two ways transfer, driver’s waiting, parking cost, entrance fees.

Child seats (where available) don’t incur additional cost. Excess luggage and sports equipment may incur additional cost.

15. What happens if I cancel my booking?

You may cancel your booking at any time at least 24h before ordering service in writing to bookings@transferspoland.co.uk or by phone our emergency line +48 608 27 5555.

16. What happens if my flight is diverted to another airport?

Please, contact us as soon as possible. We can’t dispatch the driver to the other airport until you or the passenger has authorized us to do so. Additional mileage charges may be incurred.

17. What happens if my journey details change prior to departure?

Should your journey details change prior to departure simply contact our emergency line +48 608 27 5555, or email us at bookings@transferspoland.co.uk with your new details and we will update your booking accordingly. You will be responsible for any increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.

18. What happens when I make a reservation?

Once you complete your booking, the details are sent electronically to us and we will make the appropriate arrangements according to the information input on the booking.
We cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

19. What I have to do if my flight is cancelled?

If your flight is cancelled, please contact our emergency line +48 608 27 5555 as soon as possible. Please note, you can rebook your transfer at no extra cost.

20. What if I’m travelling with a wheelchair?

If you are travelling with a wheelchair it is essential that you advise us before booking to ensure that we can provide an appropriate vehicle. Please note, that it may incur additional cost.

21. What is your smoking policy?

We operate an absolute non smoking policy in all vehicle types.